shazza77
Student
19-04-2025 12:18 PM
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It takes about 20 min before I can unlock phone to use it
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johnz237
SuperStar
19-04-2025 12:40 PM
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Hi! Welcome to the Samsung Members community!
Can you elaborate? Any error messages? Does it simply do nothing?
Firstly, go to the Samsung Members app > Support > Diagnostics. Does it pass?
Issues after an update may suggest clearing the cache partition on your device. Plug your device into a PC/laptop before taking any steps.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
Can you elaborate? Any error messages? Does it simply do nothing?
Firstly, go to the Samsung Members app > Support > Diagnostics. Does it pass?
Issues after an update may suggest clearing the cache partition on your device. Plug your device into a PC/laptop before taking any steps.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
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Solution
johnz237
SuperStar
19-04-2025 12:40 PM
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Hi! Welcome to the Samsung Members community!
Can you elaborate? Any error messages? Does it simply do nothing?
Firstly, go to the Samsung Members app > Support > Diagnostics. Does it pass?
Issues after an update may suggest clearing the cache partition on your device. Plug your device into a PC/laptop before taking any steps.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
Can you elaborate? Any error messages? Does it simply do nothing?
Firstly, go to the Samsung Members app > Support > Diagnostics. Does it pass?
Issues after an update may suggest clearing the cache partition on your device. Plug your device into a PC/laptop before taking any steps.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
shazza77
Student
19-04-2025 01:43 PM
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No error message it's om now I have to send phone back to Samsung thanks anyway
