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Having trouble with my unlock button since latest update

(Topic created on: 19-04-2025 12:40 PM)
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shazza77
Student
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It takes about 20 min before I can unlock phone to use it
2 REPLIES 2
Solution
johnz237
SuperStar
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Hi! Welcome to the Samsung Members community!

Can you elaborate? Any error messages? Does it simply do nothing?

Firstly, go to the Samsung Members app > Support > Diagnostics. Does it pass?

Issues after an update may suggest clearing the cache partition on your device. Plug your device into a PC/laptop before taking any steps.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
shazza77
Student
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No error message it's om now I have to send phone back to Samsung thanks anyway
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