Received the 'expected' call yesterday from the technician advising that it was a result of physical damage and Samsung will not cover the cost to replace the screen. I explained that this is incorrect and detailed what happend. The technician advised he would escalate and I would here back from Samsung within 3 days. Received a text confirming the technician advised Samsung it was due from physical damage but as a gesture of good will they would repair at the reduced rate of AUD220 and that I need to respond via text if I was happy to pay or just have the phone returned. I text back with 'I would like a phone call rather than someone hide behind a text message', I haven't heard back as yet.
Whilst paying the $220 is affordable this is admitting guilt that I broke it when this is not the case. I am going to ask for photos of the outside and inside of the phone along with the technicians report and make a complaint with Consumer Affairs here in Australia. Might even try and drum up some other users that have suffered the same issue here on these forums.
I don't see the point in paying to have a phone repaired and the same issue possibly happen again.
I have been a loyal consumer of Samsung and owned several phones, I also have 3 televisions in my home along with a fridge. If this is not resolved at no cost to myself, then they have lost a customer that would likely purchase goods for the next 40 years, health permitting!!
