Unacceptable! A year after purchasing the Samsung Galaxy Z Flip4, we're encountering a frustrating issue: the phone automatically shuts down upon unfolding. This seems to be a widespread manufacturing defect affecting numerous users, particularly those from the August 2022 batch. Despite reaching out to Samsung support, we're shocked to be quoted a hefty repair fee of 27500/-. What's more disappointing is the lack of communication about any insurance coverage or post-purchase support. We implore Samsung to take responsibility for this issue and provide a fair resolution. Consumers shouldn't have to bear the burden of a faulty product, especially one of such high value.
Samsung is also repeating the same mistake which Nokia did. Customer support is very important as they directly make the brand. Samsung being a leading brand should not do this mistake and offer its clients a fair deal.
It is not an individual problem but a common problem among the Galaxy Z users. So we expect solution from Samsung.
#Samsung #CustomerService #GalaxyZFold #SamsungGalaxy
