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Galaxy Z Fold Flip Problem

(Topic created on: 09-02-2024 11:50 AM)
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AaryanHoliday
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Unacceptable! A year after purchasing the Samsung Galaxy Z Flip4, we're encountering a frustrating issue: the phone automatically shuts down upon unfolding. This seems to be a widespread manufacturing defect affecting numerous users, particularly those from the August 2022 batch. Despite reaching out to Samsung support, we're shocked to be quoted a hefty repair fee of 27500/-. What's more disappointing is the lack of communication about any insurance coverage or post-purchase support. We implore Samsung to take responsibility for this issue and provide a fair resolution. Consumers shouldn't have to bear the burden of a faulty product, especially one of such high value.

Samsung is also repeating the same mistake which Nokia did. Customer support is very important as they directly make the brand. Samsung being a leading brand should not do this mistake and offer its clients a fair deal.

It is not an individual problem but a common problem among the Galaxy Z users. So we expect solution from Samsung.

#Samsung #CustomerService #GalaxyZFold #SamsungGalaxy

5 REPLIES 5
Sam8080
Student
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I agreed.. Samsung should take responsibility.. I have the Z Flip3  and heard the there are mic problems after having it for one year and after paying $1000 for the phone you have to pay about $300 for a replacement phone due to manufacturer faulty equipment.. it's that fair at all

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Abhishek fold 4
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I also encountered the same problem. My Fold 4, purchased in Nov 2022 shuts down automatically when I tried folding it. I had to run it unfolded and carry it unfolded. Then the service center took Rs 45000/- just for repair. They said while folding and unfolding the wires inside have become loose. And they charged 35% of the device cost.

 

I strong recommend not to purchase fold phone. Waste of money. Samsung will give no support for this manufacturing defect which has occurred. 

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(1)
MARYOMA
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I too am encountering a problem the fold screen has a line going down it . I'm visiting Samsung shop in my local area where I purchased it November 22.
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A57-57
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I have exactly the same problem 18 months after I got my phone. Samsung must take responsibility for this high end phone. 

Sam8080
Student
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I agree 👍 

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