Galaxy Flip 6 screen damage lines on the fold

[Mythri]

I bought my Galaxy Flip 6 2 weeks ago and started using it about 10 days ago. Bought from a Samsung dealer in Dubai International Airport. 

In that time, 2 bright lines of light along the hinges have appeared at the left end of the main screen and are extending with time to the right.

This looks like a massive fault to me. 

The phone is in a genuine Samsung case and hasn't been dropped or badly handled at all. I was quietly proud of this really cool phone until this issue cropped up. 

Is this normal? I haven't seen this in any pictures pictures of the Flip 6, nor any posts about this. 

[Obsydian]

Sorry to hear, best to get it in for repair, but if no damage your also within a return window for a faulty device.

[Piper123]

Quick question

Device bought in Dubai. IF the OP is in the UK, will they still be able to get the UK to resolve / repair / replace or will the OP have a region issue???

[Obsydian]

Sorry missed the Dubai bit, return would have to be point of sale, but warranty is global, either way you need to call Samsung Customer Support.

[Piper123]

Thank you. I thought there might be an issue with the purchase in Dubai.

I also thought from previous posts that Samsung won't warranty out of device region....

[SereneH]

When you buy a non-European device, it is not covered under our European Warranty Policy. In that regard, when making a purchase please do check that the device is a European model: Samsung Warranty Information | Register & Check Your Warranty | Samsung UK

UK engineers may be able to repair it if they can get the parts. If they can get the parts, any repair would be chargeable. 

@Mythri - you can troubleshoot the issue via this link: Book Your Repair with an Authorised Service Centre | Samsung UK

[MicZee]

Isn't it a world wide warranty ie international applicable?

[jp202411]

Hi,

I had the same issues so it’s release issues on flip6 , Samsung had never tested properly hardware since 3days I have black screen I this should be publicly black listed this release I bought 4week ago after 4week use I have this issues

[Ashanpreet Singh]

I have a green dot inside screen and its suddenly come on screen. If i had any damages with phone then it breaks from outside glass. I need new phone because its didn't my fault its manufacturer defect