FOLD3 WIFI DEFECT

[Mary444]

As losing the ability to connect to WIFI on the FOLD3  is a KNOWN issue/defect by Samsung, any reputable company would have done a recall on this phone to repair or replace at no cost to the owner and with very minimal further inconvenience.  It is highly offensive that when you contact Samsung about this issue, the robot representatives that answer the calls act like they are not aware of this issue and waste your time with a series of tech steps.  If a high level Samsung representative is monitoring this post, you need to reach out to each and every FOLD3 owner immediately to arrange local repair or replacement.  Otherwise, I do foresee a hefty Class Action Lawsuit in Samsung's near future.  The Courts in the USA especially are not at all lenient about a Company's disregard for known product defects and the unwillingness to immediately repair or replace the product.

[BandOfBrothers]

Hello @Mary444 

I appreciate your disappointed with what's happening with your Wi-Fi connection on your Fold³ .

I've owned the Samsung Z Fold³ since it's official launch date in the UK, and so can only comment on my personal experience with my phone.

The Wi-Fi has always been stable.

I'm in no way diminishing what's happening with your phone.

Is this happening with all Wi-Fi connection you make whether it's on Home Broadband or a Coffee Shop etc ?

What if any troubleshooting have you performed on your phone may I ask ?

If you haven't already I would urge you to send feedback to Samsung via your Samsung Members App.

There is a diagnostic tool in your Battery and Device Care Section.

Also a Samsung Service Centre can assess your phone.

If I can be of any further help then please don't hesitate. Take care.  😎 

[Mary444]

@BandOfBrothers  not really sure of the purpose of your response on my original post.  A Samsung cheerleader?  Thanks, but no thanks.  Rest assured, many troubleshooting attempts have been made.  This is a known DEFECT on this phone.  Any reputable company, whether it be for a car, exercise equipment (watch the news lately?), or a bag of lettuce, will remedy customers for a known defect.  If you have not experienced this issue yet, good for you.  Sure hope you don't jinx yourself.   

[BandOfBrothers]

@Mary444 

The Samsung Community Forum is an open forum which exists for fellow members to post about many topics which naturally invites a response.

As your first post did not stipulate you did not want a response from fellow members, and the fact that I also own a Samsung Z Fold³ and have not experienced tje same issue on this phone I responded in my personal time to converse with you.

As I mentioned in my initial reply " I'm in no way diminishing what's happening with your phone."

I must say I've never been called a " A Samsung cheerleader? "

I'm passionate about all types of technology, Samsung included which is why I joined as a member to help , advise and learn in my own personal private time.

Maybe I'm a Samsung Knight 🤔

My signature appears on all my posts which I firmly believe clearly clarifies my position with Samsung.

Again I appreciate your disappointed and unimpressed and venting about your personal experience with your phone, and as such I wish you all the very best.

Take care and keep well.

😎