Fold 4 software update

antbaz · ‎26-10-2024

Anyone else having an issue with fold 4 inner screen after latest UI update?

After the update my fold 4 inner screen has went completely black. When I reboot the phone I get the samsung logo and then it goes black. The outside screen is then giving an error message for the UI.

Obsydian · ‎26-10-2024

Hi and welcome, nothing official but strong correlation, my personal there must be some link, sent our ZFLIP4 so repair, new screen and ribbon connector cables, but screen need to be removed to access any components.

In terms of warranty bad practice, as it's like saying car software caused and issue, replace the engine and bonnet.

2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6

Hafzinho · ‎26-10-2024

I have the same exact problem! Please fix Samsung!!!

BandOfBrothers · ‎27-10-2024

Hello and may I extend a Warm Welcome to the Samsung Community Forum @antbaz 👋

If you perform a forum search you will find existing threads from owners reporting varying issues resulting after the software update.

Please send your feedback directly to Samsung via your Samsung Members App.

If i can be of any further help please don't hesitate to ask 😎

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

BandOfBrothers · ‎27-10-2024

@Hafzinho please send your feedback via the Samsung Members App.

As this is predominantly a user to user help and discussion forum the Samsung Department that deals with updates won't see your post here.

Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

immers · ‎07-12-2024

Hi have the same issue with the fold 3. Has worked fine for 3 years and I always leave updates a few weeks before installing but this time accidentally installed at first prompt. Now my internal screen is black...rebooted several times and tried troubleshooting but still no fix..

immers · ‎07-12-2024

Samsung, speak up, you've obviously got no quality control when it comes to testing upgrades. This isn't what I would expect from a proper company...

st hsia · ‎11-02-2025

same problem. how to solve it?