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Original topic:

Fold 4 Display / Audio Issue

(Topic created on: 01-11-2023 03:45 PM)
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Belansus
Apprentice
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Fold 4 inner screen has stopped working, occasionally am able to see display but stops working when trying to play audio such as YouTube. Works fine on outer screen.
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4 REPLIES 4
CarlH
Moderator
Moderator
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Belansus
Apprentice
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Negative, worked on off for a couple of days however would turn off when any audio was played e.g YouTube.
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Belansus
Apprentice
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Just to add, when I restart the device, folded, the logo comes up on the inner screen, so it must still work for the most part. Going to try reset it.
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Terrible service z4
First Poster
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I lost my sound. I cant call or get calls. I cant play music or videos. When I un-mute , the videos stop playing. It is a most definitely a software issue. 

So sent my phone to Samsung and Im still in warranty. They wanted to charge me 400
to fix my screens. I did not give them consent to them to fix my screens that are not bad. They told me they have to fix everything or nothing. I told them I just want my sound fixed and they told me pretty much to bad. 

What we need to do is go to our State that we live in and write in and complain and have them help us. Also all or BBB. Then we need to let everyone know how Samsung just dont care and hopefully people will be aware and stay away.

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