Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Fold 3 wifi not turning on

(Topic created on: 16-04-2024 05:25 PM)
149 Views
Davemcmahon1
Journeyman
Options
I've saw a few posts with people having issues with wifi not turning on. Everything that has been suggested has been tried. Reboot, reset network settings, master reset. Nothing works! Sent the phone to Samsung for repair and they returned it saying no fault found. I'm not silly, there definitely is a fault as it will not turn on at all. And today Bluetooth wouldn't connect even though its turned on. £1600 device and Samsung won't accept there is a problem. Can anyone suggest next steps before I lose all my hair!? 
126 REPLIES 126
AdamTheBeard
First Poster
Options

Did you manage to fix this problem? Mines has just started today. 

0 Likes
Benissimo24
Journeyman
Options

Samsung seems to have been very coy about it.  All the repair shops claim it is the motherboard issue.  There is a Reddit thread in SIngapore with a photo showing the cable for Wifi and bluetooth designed to sit at the crease.  They claim to  be able to fix it, and they claim that many repair shops are not aware of this.  I do know that when you bring in the phone to a repair shop, most of them will actually call a"real repair guy" for the actual cost, which means many repair shops are just a front. I bought an add on warranty in the US for Tmobile, and then they also went silent and would not honor my insurance purchase.  Samsung kept pushing for a trade-in for a Fold 4/5 upgrade.  I bought my Z fold 3 with 500Gb.  Unfortunately Samsung trade in is same $$ whether it is 250Gb or 500Gb, so it would have been at a $ loss for me.   I still think there is a fold issue, especially w the cable for wifi and bluetooth, although Samsung seems silent on this and turfs it to a "motherboard issue."   It also seems that a lot of the internal screen units that "burned up" and had no more screen view, also had wifi-bluetooth issues, as seen by eBay posting for Z fold 3 sales of defective inner screen units.

0 Likes
Zturner20
First Poster
Options

Update from me: It seems to be a motherboard issue. I didn't want to go through the repair process and go without a phone for god knows how long knowing Samsung support. I tried to accept their trade in offer for the Fold5 at a discount but Samsung cancelled my orders and restricted my account from purchasing. Basically saying I am a security risk? I filed a complaint with the BBB but at this point I am done with Samsung if this is how they treat their customers who buy their $2000 phones. I'll happily switch to a Pixel/Pixel Fold and encourage others to stop giving their money to this company especially for their folds. Great phone but I can't spend that much money with no support.  

0 Likes
FrederickLim
Apprentice
Options

It turned out that the flex cable was broken, it is not the circuit board, screen issue. The repair cost me US$230.

I have doubts about buying a foldable phone again. Samsung claimed that the hinge was durable, but the flex cables that connected the two halves were fragile. The cables broke before the screen and hinge, which was a design flaw or a material limitation. I think they should embed that cable in the main screen. I might not upgrade to another foldable if they don't solve this problem.

NuttyProfessor
First Poster
Options
Hi Dave, you don't Nedd a class action, just nedc use your rights under "Consumer Rights Act, 2015), alliwed you to raise a claim agsinst faulty goids for up to 6 yrs in uk( of 5 yrs in scotland) agsinst the retailer ( not samsung unless you bought the phone direct from them ) , in most cases this likely to be the original Network provider if you bought a contract for phone + airtime. If you paid your contract off doesn't matter ( same principle as buying TV outright). Likely just threatening legal action will encourage them to sort. You'll need to prove an inherent fault existed , ample proof on this forum that its a design fault ( flex cable jointing 2 halves of phone under fold ) meaning that repeated opening and closing will eventually lead to cable breaking. Fact Ssmsung charge you to replace screen as well instead just cable adds further weight to design fault. Ridiculous. Imagine a garage saying , sorry I can't replace a cable without taking out the engine and in the process I'll probably damage the engine so that's £6015 to repair a £15 cable. Not reasonable They would get laughed out court. Plenty of evidence on this thread of a design fault.
0 Likes
KingZig
First Poster
Options
My wife's Fold 3 not turning its wifi on. Tried factory reset and uninstalled smart things and rebooted, etc, but still no joy. Reading all the comments, this looks like Samsung has done another rubbish product again.
0 Likes
KingZig
First Poster
Options
This happened after the update on 07.03.24.
She was going to upgrade to Fold 5 now going to switch to an iPhone instead. Our advise to anyone is not to buy a fold.
0 Likes
Bengalboy
First Poster
Options

Just happened to my Fold 3 which is a r e placement for my original Fold 3. First Fold 3 after 2 years would just shut down after opening to screen. Only stayed on if plugged in. Used Tmobile device insurance to get a replacement Fold 3 and now I'm experiencing this WiFi issue after less than 3 months with new Fold 3. 

0 Likes
AlphaQ
First Poster
Options

so based on your experienced it shouldn't be hardware more likely on the software issue, right? I encountered it since last month ago. at that time at least i was able to get back the Wifi ON after some minor tweaks here and there (ie. taking out the Sim card and putting it back again) but now it's totally can't turn ON and there's still no confirmation what is causing it? i've checked with friends using Fold 2 and 4 they did not have such issue.

0 Likes
Bengalboy
First Poster
Options

No. The screen on both inside and outside started becoming glitch as well. My second Fold 3 to do so and this one had only been used for 2 months, a replacement for my original Fold 3 I'd owned for 2 years. Absolutely the worst built premium device I've owned, and I've owned them all.

0 Likes