So i purchased both the Flip 3 and Fold 3 on launch costing me over 2.5k.
The flip 3 is used by missus and is always in a phone case and now has a hinge issue (14-15 months after).
So randomly out of nowhere, now when she closes the phone it shuts down completely.
I had this reported to Samsung and as usual they are refusing to cover it under warranty because of the "small dents" on the screen (nothing to do with the problem and screen is fine) and there is allegedly some impact damage on the hinge. WTF, never ever dropped the phone.
I recorded a video of the phone before sending it out and there is no damage to the hinge but they are clinging on to the dents on the screen.
Absolutely useless company and shocking customer service.
Is there anything that can be done? I am fuming at the moment, paying so much money for the phone and now left with a bill of £309.
This is the last time i purchase a samsung phone.
Just a question, if i get the device returned and then go and activate Samsung Care plus and get past the waiting period, could i get it repaired or will it get refused because the issue is before the insurance is activated?
It was activated when i got the device but it was free for 12 months which was till August. So i take it wont be covered?
Is there any other external service you can recommend that can repair the phone? Happy to pay for insurance.
Thank you for the response.
I have now realised that Samsung are the worst to deal with it. Once i get this phone fixed I'm flogging both of my phones and moving to another brand.