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Finger print sensor

(Topic created on: 09-04-2023 07:30 PM)
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Ashley211
Student
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My finger print sensor has stopped working..any ideas please? 
I have turned the phone on and off and still
3 REPLIES 3
Bigtasty65
Hotshot
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If you've put a screen protector on your phone, then the finger scanner might go to pot.
It's about time Samsung caught up with Face ID from Apple.
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Ashley211
Student
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I have the z fold 3. The scanner is on the side. It's bizzare, it just stopped out of no where
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BandOfBrothers
Samsung Members Star ★★
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I've always found the fingerprint scanner on my Samsung Fold³ to work 100% @Ashley211 

Have you downloaded anything recently  ?

You could delete your current fingerprints and reset them back up.

Safe Mode may help > Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

Also clear your phone's System Cache Files Section > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

Samsung Support > My-fingerprint-scanner-isnt-working. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "