Find my Mobile unlock function unavailable

[patrick1231]

Hi All,

I've recently tried to enable the unlock function in find my mobile app, however  the unlock option is not available.  I've tried to enable from my phone but that options was not found either.  is there something i'm missing?

below screenshot are what's available in the app.  thanks 

[Mo_Desoky]

any new idea??

[Fawad Masud]

So basically you are saying is that samsung has left no option other than resetting the device if you forgot pattern or password. What is more pathetic than this ?

[AndrewL]

@Fawad Masud: If you have forgotten your PIN, pattern or password within 72 hours of setting it, then there is also the option to unlock your device using your previous lock screen credentials. For further information, please take a look at the link below. 

https://www.samsung.com/uk/support/mobile-devices/how-to-reset-your-smartphone-with-the-previous-scr...

[Ant W]

This isn't a solution

[Cliff 11]

is there another way, touch screen doesn't respond and need to bypass it to transfer data to new phone 

[Fadhli]

Try to lock and set new pin and unlock it but that's not permanently