18-11-2024 05:59 PM
18-11-2024 06:48 PM
hello there, what was the event preceding to the screen not working?
did you drop the phone or drop something on it?
is the battery dead?
after an update?
have you tried force-restart?
18-11-2024 07:05 PM
18-11-2024 07:07 PM
18-11-2024 07:22 PM
18-11-2024 08:08 PM
I am still not sure if your phone has a charge in the battery? what if its dead?
18-11-2024 09:26 PM
19-11-2024 03:48 AM
19-11-2024 05:23 AM
Hi @sheend and may I extend a Warm Welcome to the Samsung Community Forum 👋
I'm sorry we meet you under these circumstances that your experiencing with your phone.
My advice is to seek support from a Samsung Experience Store or Samsung Service Centre.
https://www.samsung.com/uk/support/repair/
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "