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Display screen not working

(Topic created on: 18-11-2024 05:59 PM)
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sheend
Apprentice
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Screen has stopped working on flip 4. 
8 REPLIES 8
Windroid
Troubleshooter
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hello there, what was the event preceding to the screen not working?
did you drop the phone or drop something on it?

is the battery dead?

after an update?

have you tried force-restart?

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sheend
Apprentice
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I just opened the phone and stopped working the screen. Blank. I didnt drop it. Not even 2 year old
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Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues with your Flip.

Stating the obvious, have you tried a restart of your device?

Have you also tried a soft reset (hold down volume and side key together until Samsung logo appears) and let it restart?

Fixes a multitude of sins......🙏
S24 Ultra
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sheend
Apprentice
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Ive tried it all. Wont work.. its apparently a known fault with these phones. Going by o2.
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Windroid
Troubleshooter
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I am still not sure if your phone has a charge in the battery? what if its dead?

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sheend
Apprentice
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Its not as the front screen works
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Windroid
Troubleshooter
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If your data is backed up you may consider hard reset to factory settings.
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BandOfBrothers
Samsung Members Star ★★
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Hi @sheend and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I'm sorry we meet you under these circumstances that your experiencing with your phone. 

My advice is to seek support from a Samsung Experience Store or Samsung Service Centre. 

https://www.samsung.com/uk/support/repair/ 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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