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Can't update

(Topic created on: 02-04-2024 05:39 AM)
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flipjus85
Apprentice
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Hello, looking for some advice. I bought a zflip 5 through 'metrofone' uk in January and haven't had any over the air updates since. Had to force updates through Odin on PC. It now turns out I was sold a non UK device. Its actually form UAE. I am gutted, does this mean no updates? What can I do?
3 REPLIES 3
Piper123
Samsung Members Star ★
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Hi there

As your device is being used in the incorrect region, it won't pick up UK updates.

My advice would be to connect via a VPN through the appropriate country and use SmartSwitch.
BandOfBrothers
Samsung Members Star ★★
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Thats strange as I imported a Samsung Note²⁰ from Hong Kong and this was sent updates from the region of source. 

Have you tried Smartswitch > https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi... 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

flipjus85
Apprentice
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Thanks for that, the region difference was suggested by Samsung technical support as the cause. I will try smart switch today and see if it works.
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