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Can't make calls with secondary esim

(Topic created on: 01-07-2023 02:06 AM)
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JimmyGesus
Apprentice
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I am on TMobile with a 2nd esim. But I can't make phone calls on my Fold4. It tried to dial out, but just hangs up.

Strangely, I can receive calls 🤔

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4 REPLIES 4
Firedragon
Apprentice
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Maybe the person you are trying to contact is on do not disturb mode ?
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Firedragon
Apprentice
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It happens to me when I contacted another phone
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BandOfBrothers
Samsung Members Star ★★
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It might be beneficial to have a word with your Networks Customer Services Team @JimmyGesus 

A Samsung phone will support one eSim that takes up the resources from sim 2 so any physical sim needs to be in Sim 1.

It maybe beneficial to double check the preference settings in your Sim Manager section too.

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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JimmyGesus
Apprentice
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Hmm, my SIM 1 is my physical TMobile sim. But, I made my eSim my primary primary so that it uses mobile data from it.

But, even if I set my TMobile sim as my primary, I can't make phone calls.

The person I am trying to call does not have DND on.

Such a strange issue!

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