Black Line down fold/crease

[lfcdad]

I have Fold 4 and love everything about it. I have had it since the beginning of October 2022.

I take excellent care of it, never dropped it, never got wet (apart from the odd drop of rain, but even then, it's very rare, I always wait until I get undercover before I take my phone out). 

I only unfold it maybe once a day. It has had an internal screen protector on aswell as the built in one.

Over the weekend, I unfolded my device and there it was, a solid black line, around 5mm thick, straight down the fold.

Now Samsung are saying they can repair it, but they can't tell me how much until I send my phone to them and they assess it. 

The real pain in the backside is, it is only just out of the two year warranty.

[Windroid]

If, according to what you wrote, you didn't accidently damage it and that the black line appeared after the warranty is over, then I believe it is called wear-and-tear damage.

In other words, you will be charged, because the screen served you well through out the intended life-time of guaranteed functionality. but now , it is time for a new spare screen.

Think about it like your car tyres when you have to replace them, even if apparently they look intact.

[lfcdad]

I agree, it's just so frustrating, so close to the warranty dates and knowing full well Samsung are going to rinse me for a new case, a new battery, a new car and those new tyres lol 😂

[Windroid]

😂

[BandOfBrothers]

Hi @lfcdad 

Can you clarify in regards to what you've said here " It has had an internal screen protector on aswell as the built in one. "

If you've fitted a screen protector over the already factory fitted screen protector then that maybe the issue. 

This is advised against in regards to doing that. 

Try removing the screen protector you've fitted. 

[ThiruRama]

I have never dropped it have had a cover and screen protector and i have been told that it is damage and is not covered by warranty and i am in Australia