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Attachment not opening

(Topic created on: 26-08-2024 09:52 PM)
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Paulina88
Apprentice
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Hi I have samsung galaxy z flip 5 and I have a problem with opening attachments so I try to open is downloading and thats it I need to close app and then go to files . How to change settings to open straight away please help me🤨
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TWNMUM
Explorer
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Used to work fine on my Samsung A8 2018. Why wouldn't it work on a new flip5? 

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TWNMUM
Explorer
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Hi James.  I have exactly thr same problem.  I'm trying to open standard attachments. Like pdfs and jpeg photos. It downloads instead of opening.  It did this initially when I got the phone back in June but I added adobe and it worked now it's back to not working? Samsung ate no help and I'm wondering if it os the stupid nee outlook that came with the phone. My new flip5 had the new outlook app but my old A8 has old outlook and it doesnt fo it. I've never had this problem with any of my 5 Samsung phones over the years just my new flip5. Why ? 

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TWNMUM
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Hi James please help. I cannot open email attachments on my samsung flip5.  I've got Adobe set as pdfs but it also won't open jpeg photos. Never had these problems with my samsung A8. I HATE THIS PHONE 

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TWNMUM
Explorer
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Pauline did you slove the problem with attachments as I have same problem and same phone.

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JAMES4578
Samsung Members Star ★★
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There are others apps such as All Pdf Reader or may be able to use Samsung Notes ,have you tried clearing cache. You could also tap on link and select open link or copy link address. May be some other option if you tap the three vertical dots. With jpeg files tap and select in My Files/downloads select More and open with. There is also option to Rename and if file ends in .jpeg could try changing to .jpg.

could also have a look at this thread https://eu.community.samsung.com/t5/galaxy-s23-series/can-t-see-or-open-pdf-file-from-email/td-p/694... 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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TWNMUM
Explorer
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Hi James. It won't open with samsung pdf viewer that came with the phone. I always used that option on my A8. BUT what I notice is it is trying to get me to open with 365 as that is only one that says open?  Maybe samsung don't want u to use anything else?  

JAMES4578
Samsung Members Star ★★
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The experience is not universal though.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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TWNMUM
Explorer
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I have cleared my cache on numerous occasions 

TWNMUM
Explorer
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Many people have the same issue judging by online. If I press the 3 dots on attachments it gives me option for the pdfs so I pick one and it downloads not opens. Jpg only gives me option to save to my device or cloud. Never had these issues on my A8. 

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JAMES4578
Samsung Members Star ★★
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Is downloading a problem though, could try uninstalling concerned readers,rebooting and installing again. Assume permissions are in order.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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