about samsung care+

[Shraboni]

Hello everyone,

I got an email from no-reply@t.assurant.com that my samsung care+ has been cancelled. Is this email real or it's a scam? I got an email like this last month too that my samsung care+ will be terminated because they couldn't collect money from my transection. 

Can anyone give the details how I can get my original Care+ certificate? 

I will really appreciate it. Thanks.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

If I'm understanding you correctly, you haven't paid your Care+ so your policy has been cancelled?

If this is the case, having the original certificate won't provide you with cover if you need to make a claim.

You will need to reach out to Samsung Care+ to see if you can make up the missing payments and keep your policy (they may say no if you've missed several payments)

[Shraboni]

do you have the original email or contact info where I can contact? because I got this type of email from 2 different emails, and both of them seem fake to me. but still, I want to check.

I brought my phone via klarna, and there isn't any missing payment, I already confirmed with them.

[Piper123 · Accepted solution]

If you have any questions, please go to claims.samsungcareplus.assurant.co.uk to check on frequently asked questions or call 0333 0091 717.

[Shraboni]

thank you so much ❤