02-07-2020 05:53 PM in
When I try to plug my S9 in to charge I get a white circle with a lightening bolt but no numbers to tell you the % of the charge. It then goes off after 2/3 seconds. I have also tried charging the phone wirelessly but I receive the same issue however the white circle stays on. My phone is currently out of battery and is not charging. I have tried numerous different charging cables with no luck.
Is there a way that I can resolve this?
02-07-2020 06:13 PM in
02-07-2020 06:18 PM in
The phone was not dead when I tried to charge it - it has ran out of battery because it wouldn't charge and now it is giving me the error noted above. The phone has been on charge for around 12/13 hours so leaving it for longer doesn't seem like it will solve the issue.
02-07-2020 06:22 PM in
Thanks Andrew. Yes I am using the original charger and cable that came with the phone and it does fit snugly into the port. When I try to connect it to a PC it says the USB device has malfunctioned. When I press the Volume Down and Power button it just pops up with the white circle and no numbers then goes off after 2/3 seconds.
I will reach out to your help desk to see if they can help. Thanks very much!