search icon
Close

What are you looking for?

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

My Photos disappeared from the Gallery app - need help

(Topic created on: 30-04-2021 03:44 AM)
1933 Views
Val7
First Poster

‎30-04-2021 12:52 AM - last edited ‎30-04-2021 12:54 AM

Options

 I am very angry and disappointed, as the images from the birth of my daughter disappeared. The rest of the pictures, which are missing I could neglect, but this were priceless pictures of one of the most important moments of my life. All options to solve the problem did not help.

0 Likes
4 REPLIES 4
Pugs1957
Samsung Members Star ★

‎30-04-2021 02:24 AM

Options
Didn't you back them up anywhere? Try looking in Gallery recycle bin. Were they in an SD card?
Aklima
Big Cheese

‎30-04-2021 03:44 AM

Options
Hi,
Try samsung cloud or the one drive just incase u backed it up. Also try Google photo.
antikythera
Black Belt 

‎30-04-2021 08:57 AM - last edited ‎30-04-2021 10:35 AM

Options
In response to Aklima
Galaxy Cloud services were cut back recently. Samsung were warning people of this because it essentially means grab your files before we remove them from our servers and recommending transfer to Microsoft's One Drive of all images stored in Samsung Cloud. The Gallery app was also modified to link with One Drive.

https://www.samsung.com/uk/support/mobile-devices/changes-to-gallery-sync-samsung-cloud-drive-and-pr...
Val7
First Poster

‎09-05-2021 04:55 PM

Options
In response to Pugs1957

The pictures are nowhere to be found. I tried everything based on previous post with similar issues. Not on the backup, trash, etc. It's like they disappeared without a trace.

0 Likes