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Original topic:

Forgotten pattern, but cannot use fingerprint access or PIN to change it

(Topic created on: 04/08/19 12:21)
jockspice
First Poster
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Galaxy S9 Series

I've had a complete brainfart and cannot remember the lock pattern for my S9+.  The security set up on the phone is via fingerprint, I have also set up a PIN, but the pattern has left my brain. 

I wanted to change the pattern to something I can remember better, but I cannot get into security settings without the pattern.

 

I wish to avoid factory reset as that isn't a solution to the problem and I did not activate Remote Unlock. Livechat is not working for me so here I am!

Any pointers would be appreciated.

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AndrewL
Moderator
Moderator
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Galaxy S9 Series
@jockspice: If you have a Samsung Account registered to your Galaxy S9+ then it's worth checking to see if you can access Find My Mobile on your home computer via the link below to unlock your device.

https://findmymobile.samsung.com/login.do 

Otherwise I recommend visiting a Support Centre, taking proof of purchase with you, where an engineer can unlock the device for you.

http://www.samsung.com/uk/support/servicelocation/


jockspice
First Poster
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Galaxy S9 Series

Hi Andrew,

As I said, remote unlock isn't activated so the find my mobile option doesn't work. 

My device unlocks with fingerprint, it's what I'm using now, but I can't bypass the pattern request for security settings. 

Dave

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Reginard
Pathfinder
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Galaxy S9 Series

Hi @jockspice this page may help...

 

https://www.easeus.com/android-data-recovery/remove-password-pattern-lock-and-unlock-android-phone.h...

 

though I don't have any direct experience of using it.

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