SAMSUNG ULTRA S25 OVERHEATING DEFECTS

[Tyeesha]

I’ve purchased the Samsung Galaxy ultra 25 since mid march of this year, however I’ve gotten this phone exchanged three times due numerous issues and the Samsung Galaxy ultra 25 I’m using right now, Get hot in the corner of the phone when I restart it and  when I’m using it, I’m just wondering if Samsung will launch a new update to fix this overheating problem immediately and for unwanted bugs defects soon here, Please and thank you! 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

From my own perspective, if you've had your device swapped for a new one 3 times, I would start to look at the user......

I would also consider (being you) that the S25 Ultra is not for you.

Get something else

[Tyeesha]

Unfortunately I can’t escape a 2 year contract with my Samsung Ultra 25 now until the contract is up after two years, however I do believe that Samsung cooperation could fix these problems by launching an update that indicates fixing overheating issues and unwanted bugs.

i use to be an apple user at the time and when apple launches updates to fix certain issues, it actually works without any further issues after that.

[Tyeesha]

There’s no Samsung Galaxy Ultras being sold in stores anymore, unless you purchase them online. 

[johnz237]

Thats not true? What do you mean theyre not being sold anymore....I know for a fact retailers are still selling s25U.

By overheating do you mean thr phone is getting hot or its glitches and causing problems?

[Piper123]

That's just it, if it was a device issue we would all be having the issue.

But we aren't. So it will likely be a rogue app using up your battery and resource.

[Piper123]

Where on earth have you read that?

Every retailer that sells Samsung is selling S25 Ultra currently

[arianwen27]

The snapdragon 8 elite in the s25 series is known to get hot. The s25 series even has a faster version of it compared to other phones.

Where other phones would slow down when you do lots of things, the s25 series has a lot more performance, but that also means more heat. Sounds like the phones are fine, you're just pushing it very hard.

You could set the performance profile to light in device care. That slows the phone down a little to reduce heat

[Glenntech]

Your using an app or theme that's using a lot of processing to cause this.
No way you could have had three phones with the same fault.
My S25 Ultra only ever gets a bit warm when im doing a processor heavy task. Which you'd expect.
Otherwise it's fine

There are apps and themes that are terrible for battery life.
Have a look in settings and battery for whats using the battery most.
Consider going into apps settings and look at permissions and use settings to see if you can curb the usage they have.
But theres definitely something you have that's causing issues

[Tech_Master]

Also like you, I got my S25Us exchanged several times and have seen all variations of issues until I settled on two pieces that work quite okay. 

Regarding overheating, some units heat more than others,  I think due to binning variations of the Snapdragon 8 Elite chips,

What I learned is don't judge overheating during the first few days of use, while the phone is still installing updates and optimizing the battery, during this time it get very hot and the battery life is mediocre,

After it settles, it usually runs cool and battery becomes great, for me I started with 5-6 hours SOT, but now after a month it's 12+ hours and runs really cool,

Some units however continue to stay hot and these will need to be replaced,

When checking temperature, don't go by the feeling of the top left corner next to the cameras, this is where the chip is and will always get warm under load, instead use a tool like AIDA64 to monitor temps, a good unit will rest below 30c, and will run below 40c in light use like browsing, and below 50c when downloading or gaming, please note that temps do burst to 100c which is normal, but don't stay there for more than a few seconds. 

If your unit is running above those temps after it's settled and everything is downloaded and updated, then you got a hot one which will need to be replaced again.