S25U - Video recording randomly stops

[pewsmoof]

Battery is good, phone isn't over heating, no other apps interfering, gesture controls all disabled, plenty of internal storage space....

Yet, my S25 Ultra continuously disappoints me with this. And it's random too... Never stops recording at the same time frame. Sometimes it will stop on few seconds, and sometimes it will record for couple minutes. But it can never record more than that.  

Recently drove to Key West since I had to attend a convention in Orlando... Missed all the good video shots of sunset and sunrise. 😫

Anyone having similar issues? I searched for this and seems like people with older devices had same issues, but it was never quite fixed? And apparently it doesn't happen for everyone??? 

[johnz237]

Hi! Welcome to the samaung members community!

Did you use Smart Switch? Sometimes, though not active, apps can interfere. A small number have reported issues after moving apps over—go to the Play Store and Samsung Store and update all apps.

Additionally, wipe the cache partition.
Plug into a PC/laptop.
1. Turn off the phone.
2. Press and hold the Volume up and Side buttons.
3. Release the Side button when the phone turns on.
4. Press and hold the Volume up button until the phone enters Recovery Mode.
5. Use the Volume down button to select Wipe cache partition.
6. Press the Side button.
7. Use the Volume down button to select Yes.
8. Press the Side button.
9. The phone will automatically reset and reboot.

Worse case, I would say do a factory reset.

*If all else fails, it may be worth contacting Samsung under warranty/repair.

[moe192]

Have you tried to see if there any updates available

[Joeeye]

The only time I ever had a phone just stop recording was when I pointed it directly at the sun (a stupid thing to do).

[pewsmoof]

I just tried this.  I'll report back with results.

[pewsmoof]

Everything is up to date as we speak. 

[moe192]

Maybe you need to change setting or do a factory reboot and it might resolve it... mines is perfect no issue or problem at all

[pewsmoof]

I'm gonna try what @johnz237 had suggested and see how it goes.  If it still shows problem, I'm gonna factory reset the whole thing and start over... which I'm dreading to do. 

[TaylorJayson]

Hi pewsmoof, I had the same problem, Here is how I fixed it: scroll up and find the recording shortcut on the notification bar then hold down to go to its settings, Find resolution and switch is to 720p / 480p

[marklfarkl]

I was experiencing the same issue where my phone would randomly stop recording. I ran the latest Samsung update and rebooted the phone, but it didn't make a difference.

However, I believe I may have found the cause: it seems the problem only occurs when I'm listening to Spotify over Bluetooth. Normally, when you start recording a video, the expectation is that the music will pause and then resume once you're done recording — and that behavior is happening.

But it appears that something with Spotify running in the background is causing the video recording to stop unexpectedly. When I'm not using Spotify, or when Spotify isn't running at all, the issue doesn't seem to occur.

Hope this helps narrow it down!