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23-02-2025 04:28 PM - last edited 23-02-2025 04:30 PM
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23-02-2025 04:32 PM - last edited 23-02-2025 04:34 PM
@DrZiggszz: I'm sorry to hear that you have encountered this issue. Did you purchase the Care+ policy along with your Galaxy S25 Ultra via samsung.com, or did you purchase it separately? Have you checked your email inbox for any communications from the Shop Team or Care+ Team about any potential issues with your policy?
In the meantime, please follow the link below, scroll down to 'Manage Your Policy' and follow the on-screen prompts, as this will allow you to check if your coverage is in place.
EDIT: My apologies, it seem that my reply has overlapped with your most recent response. I do still recommend checking the site above, along with your emails, as this is the best way to verify if your coverage has been successfully activated.
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