S25 Ultra pre-order - Samsung service has gone worse

[InirS]

Pre-ordered S25 Ultra. Samsung took the money. Delivery was scheduled for 4th February. Received notification emails stating it will be delivered on 5th and then again on 6th. Stopped communication. I checked with customer service yesterday, been told it is being sorted at their warehouse. Guess what, I received an email today that the order has been cancelled! 

Frustrating, they can't keep up their commitment and service. Worst experience. Best part of this is, the cancellation email states "Samsung is thriving for customer service" what a joke. Anyone else having to go through this *****?

It just feels like they take our money and use it for whatever reasons and then eventually cancel the order. Their terminology for this is "Pre-order Promotion!!"

[johnz237]

Hi! Welcome to samsung members community!

That's sad to hear; with such high demands, this happens sadly.

Please refer to this post
https://eu.community.samsung.com/t5/samsung-shop/samsung-cancelled-my-s25-ultra-order-too/td-p/11657...

Admin @SocietyGirl has said to drop them a message about such matters

[InirS]

Thanks buddy. I just reached out to customer service via chat. And they ended the chat abruptly. 😆

[johnz237]

I would leave out live chat, they're very limited in this matter. Either try the admin in members or contact
shop.uk@email.support.samsung.com

[mino1983]

Feeling your pain i ordered on 2nd and still no phone it was at local dpd depot and then returned. 6 calls later 96 hours after my guaranteed 48 hour update and I am none the wiser on where my phone is (dpd claim 12 hour later it back at local depot) and phoned samsung need wait another 48 hours.....makes you want to change to another brand

[Members_jWlETrE]

I have the same problem! I still don't have even a delay email! And customer service it's not helping at all! But I decided to buy an iPhone 16pro max and leave Samsung cause this is a joke! I never liked Samsung and now I have a confirmation also