S25 Ultra eSim problem

[DanielLipo]

Am I the only one who seems to have problems with getting the eSim in my new device? I use two separate providers and no one is seems to work. Should I contact the samsung support, or is gonna come back to normal soon?

[Members_Z9XSMnh]

Hi, I am also having the issue and this is the message I get. No service providers in your
country or region offer eSIM
mobile plans you can sign up for
from your phone.

[davehorne]

I live in the Netherlands and my provider is Vodafone.  I saw online that I could transfer my eSIM from my older phone to my new phone, but that's apparently not the case with Vodafone.  

I was forced to go back to the store and have them issue another eSIM to me.  

One of the young men working there said it's a security feature and another said the problem is their software is not up to date.  Take your pick.  

You might have to go back to your providers.  

[SAMPRo1975]

I even can't migrate my 2 eSIMs... Normally, I'm also connected with 2  separate providers, but now I even can't migrate just 1 in my Country?!?!

Not only 'help' is needed... for me it's an EMERGENCY!!!

• Old device...=> S24 Ultra
• New device.=> S25 Ultra

[sharkbp]

I have the same issue and cannot transfer the eSIM from S22, while the last one on Android 14 can do it properly. I believe it's a problem of the software. Does Samsung Support answer these threads?

[maw2k]

switched from S24 Ultra to S25 Ultra. I have a physical sim and esim. Both worked fine together in my S24 Ultra. Now I switched. Just the physical sim works fine. When I add and activate the esim, the physical goes to Emergency Only and the esim doesnt get service. esim only also no service. I did activate the esim new.  I tested again on my S24 Ultra same 2 sims and it works. I tried for test on the S25 a different esim provider and there physical and esim worked together.

Seems to be a S25 Ultra problem.