Ordered S25 Ultra Jet Black - No dispatch since a month of ordering

[JJJ0777]

Hi all,

I ordered the S25 Ultra Jet Black on the 4th of Feb last month and it is stuck in Awaiting Despatch for more than a month. Just wondering if anyone else is having the same issue? I have contacted the customer service via the chat option multiple times but they are not able to expedite this and there may be further delays for the dispatch is what I have been told.

Any references to similar orders and timelines will be helpful.

Thanks,

JJ

[moe192]

Contact them directly as the chat is not samsung shop if you contact then directly they will connect you to samsung shop and then you can inquire as to what's going on...

[BandOfBrothers]

Hello @JJJ0777 👋

Welcome to the Samsung Community Forum. 

The Samsung Live Chat will have access to systems that show live orders. 

Samsung Online Shop Team.
https://www.samsung.com/uk/shop-faq/

e : support@samsunguk.zendesk.com

These are the contact details ^

The delay might because you've ordered an online excluding order. 

That and sometimes the internal storage capacity chosen can sometimes be on delay. Usually the 1TB option. 

I hope you get your phone ASAP. 

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

The 1TB Jet Black in particular has been very popular and sold out quickly so new stock is on its way.

No one in here can tell you when it will arrive as this is a customer to Customer Forum but other users who were waiting are now saying that they are starting to arrive so hopefully won't be long now. 😊

[ChristinaMG2604]

Exactly what Piper123 said. Stock availability is impacting your order. It's a matter of waiting unfortunately.

[The_Signalman]

I was going to get that one, but at the time it was showing estimated dispatch time for end of March.