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Ordered the wrong colour phone, now can't claim offer:(

(Topic created on: 2 weeks ago)
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angeljs
Apprentice
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I purchased a new S25+ on the understanding that I would receive a free tablet which I was going to set up for my autistic son. However, it appears that the offer was only for purchases of phones of a certain colour and I've missed out. Is there any way at all to claim this tablet or at least return the phone for an applicable colour? I'm gutted. 
4 REPLIES 4
ZeroManYT
Navigator
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Return and purchase another only way.
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angeljs
Apprentice
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The offer has now ended. 😕 Is there any way to contact Samsung directly?
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BandOfBrothers
Samsung Members Star ★★
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Unfortunately if the offer has ended then your not going to be able to take up the promotional tablet @angeljs 

Samsung have strict terms and conditions and won't change these for you. 

I know this appears harsh but it is up to the purchaser to get the particulars right. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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angeljs
Apprentice
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I kind of guessed. Just fed up with myself! 😂
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