3 Months free Samsung Care +

[Groovybunny74]

I pre-ordered in the UK on launch day and there was an offer for 3 months free samsung care +

This morning I got an email from samsung saying that there was a technical error and it did not go through. 

I contacted samsung and they have been no help.and said that its showing but I also contacted samsung care + a d they said my imei number is not covered? I cant find anything on my phone that says I have it or not. Does anyone know how to check samsung care on their device? Thanks 

[johnz237]

Go to settings, scroll to the bottom, and find "About phone"—it should show up there.

This has been a weird error, which I have also gotten. Mine shows as covered in settings. I've sent an email and will find out more.

[Groovybunny74]

Thanks for your reply I'll try that now and see what it says!

[Groovybunny74]

Yip its there and covered! Wonder what that email was all about then! Weird.

[lminvti · Accepted solution]

Hi there

Seems like people receiving these emails, could be and error.

https://eu.community.samsung.com/t5/galaxy-s25-series/is-this-fake-anyone-else-had-this/td-p/1175905...

[Groovybunny74]

Thank you, I had a look o. The forum before I posted but didn't notice this. I can rest a bit easier now. Thanks

[smiley]

I think perhaps some systematic errors... I got the same and waiting to see if there is any further to come.

My phone shows an active care+ so I will believe that for the meantime.

Smiley

[smiley]

I just wanted to check if those affected by the email about Care+ last week have now received another email to say that it is now resolved?

I did think it was a system error and it seems that was a correct assumption.

Smiley.

[Groovybunny74]

Yes! I received one yesterday and was about to post on here about it too.

[smiley]

Good news.