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Battery protection not working

(Topic created on: 05-03-2025 06:23 AM)
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Fitzgerald3
Apprentice
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Basic and adaptive (the latter was activated for 3 weeks; customization services are toggled on) battery protection not working. At 100% it still shows "charging now" forever. S25 Ultra. Original Samsung charger and cable. Feb 2025 UI update. Device Care app cache cleared. Cache partition wiped. This issue has been reported on other posts for years. Any help would be greatly appreciated. 

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Tourbillon De La Vie
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What I established, based on mine phone setup, is that it stops charging once it reaches 100%. It displays it still but it is no longer charging. I noticed slightly different behaviour with wireless charging overnight but I can't recall what exactly. So, in my mind, working fine 

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Fitzgerald3
Apprentice
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If either basic or adaptive battery protection were working, a notification would pop-up, saying that that the phone stopped charging to protect the battery until battery level drops to 95%. The battery symbol would also show dropping numbers. But there is no notification and it stays at 100%.

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Tourbillon De La Vie
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How it looks on mine

Screenshot_20250305_110947_Settings.png

Fitzgerald3
Apprentice
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Nothing like that here.

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pulseps
First Poster
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That is exactly why I am here. I noticed that I am charging whole night and every morning it is on 100%. Why not 99, 98, 97, 96 or even 95%? This means that it is not in basic battery protection mode even I set it up.

Samsung, please bring up solution. I restarted device, I toggled protection levels. But nothing works so far.

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