Google Wallet only works when I open app

[Chistery]

New S25 Ultra, and I can't figure this out. Added a card to Google Wallet. It says it's setup correctly, everything is ticked, NFC on, Wallet is default, etc. however when I go to pay, nothing happens. Only when I open Google Wallet does it spring to life and work. It's not a verification issue, just nothing happens at all, as if the phone hasn't registered a card reader is present.

Tried uninstalling and reinstalling and all that, but not something I can easily test, as I have to go and buy another coffee every time but it still fails to respond when waving it over a card reader. Any suggestions? 

[BandOfBrothers]

Hello 👋 @Chistery 

I sometines find when using Google Wallet I have to confirm my identity via using my fingerprint however it does launch. 

This might be something to raise with your chosen card issuer to ask and also to liase with Google. 

[Chistery]

Hi. Yes, I would have to verify my identity, but every other phone I have will alert me to it when I try and pay and prompt me to authenticate. I'll try tomorrow with another card from a different issuer as default and see how that goes.

[-Robot-]

I have never seen that on my Samsung phone

It's a security feature that means the phone has to be unlocked to use it. You can put a transport card in thats works without unlocking but must leave nfc on all the time

[Chistery]

Added a new card as default, tried a different shop. Still no. Phone unlocked with fingerprint (so should have 2 mins to use Google Wallet), and nothing happens when trying to pay. Even opening Google Wallet didn't work this time. 

[Alfsdad]

Did you remove the cards from the wallet on the old phone before setting up the new phone. If not you might have to ask your card supplier to do this as the wallet is assigned to the handset.

[Chistery]

I did, but I have multiple android phones with the same cards and they all work fine. 

[Chistery]

Samsung ran some diagnostics, no issues found. Want me to call back when I'm standing in a shop and trying to pay.

[NikL62]

I had the same issue would only work when I opened the wallet. But tried it without the new case I put it in and it worked fine.

[Chistery]

After several days of blaming me, Samsung have now agreed to replace my phone. I have to send mine back, wait 7-10 days and a new phone should appear (hopefully).