Good day to all Samsung user.
I have been using samsung handphone for the past 10 years but this is the most awkward experience that i faced so far. Everything works great since buying this phone this year but unfortunately, right after the latest update, i cannot record any video using my phone.
I have done all the basics including clearing the cache, apps, restart, soft reset and etc. Unfortunately it still doesn't allow me to record on my phone. Below are the steps that i have been shown by the samsung helpline:
" I have received the error report and it was a pleasure to assist you regarding your concern about the camera issue on your Galaxy device.
Thank you for bringing this to our attention, allow me to help you with this. I wish to append you with a few troubleshooting steps that you may perform from your end concerning this issue. Kindly verify if the issue persists after performing the steps below:
1. Do a soft reset on your Galaxy device. Please turn off the device. Then press and hold the power button and volume down button together for 7 seconds. By doing a soft reset, you’ll be effectively discontinuing running applications and services, potentially fixing the issue.
2. Kindly proceed with 'Reset Apps preference', clear cache on the Camera application:
a. Navigate to the 'Settings' icon > Choose 'Apps' > Tap on the more [3 dots] at the top right corner > Choose 'Reset applications preference'.
The following steps:
a. Navigate to the 'Settings' icon > Choose 'Apps' > Find the 'Camera' > Tap on 'Storage' > Choose 'Clear cache'.
Kindly accept all the 'Permission' on Camera application:
a. Navigate to the 'Settings' icon > Tap on the 'Apps' > Find the Camera application > Tap on the 'Permission’ > Allow all.
3. Reset camera settings on 'Camera application':
a. Launch camera application > Tap on the 'Settings' icon > Choose 'Reset settings'.
4. Kindly proceed with 'Reset setting' at the device:
a. Navigate to 'Settings'.
b. Tap on 'General management'.
c. Tap on 'Reset'.
d. Tap on 'Reset settings'.
For reset setting no worries reset setting will not lose the data but the setting applications will default.
5. I would recommend you to monitor the device in safe mode. To perform safe mode, kindly refer to the steps as per below:
a. Power off the device.
b. Power on the device.
c. Hold down the volume down key as soon as you see the Samsung logo appearing on your screen.
d. Keep holding down the volume down key until you see a safe mode phrase appearing on the bottom left corner of your device.
e. Then release the volume down key.
f. To exit from 'Safe Mode', restart the device just like normal.
Safe Mode will allow you to use your device as normal but without any third-party applications. Please use the device for a day in safe mode. If the issue does not occur in the safe mode, there are possibilities that the problem is due to third-party applications. It is recommended for you to uninstall the latest installed applications on your Galaxy device.
If the issue persists after performing the steps above, I believe it is best if you walk into the nearest service center for further evaluation from our technician so that they can diagnose the device physically."
I have done all the above. I don't want to factory reset my device and lose all my documents and files on my phone.
Please help me 🤒🙏🏻
