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Unable to transfer data from my s21 ultra to my s24 ultra

(Topic created on: 22-01-2025 12:25 PM)
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Misstrini
Apprentice
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Just got my s24 ultra and am trying to transfer data to it using smart switch. On my new s24 the smart switch doesn't give me the option to choose if I want to send or receive data. All it show is wireless or cable and when I choose wireless, it give saying both devices needs to be connected to the same wifi but they are connected to same wifi. What to I do next so, that I can complete this data transfer

 

7 REPLIES 7
Moiramon
Troubleshooter
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Other option is smart switch on a pc. You can backup your s21 then restore what you want to the S24 ultra. Or use the the usb c cable and connect both phones together.
Lostboyuk
Pathfinder
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Uninstall and Reinstall smart switch on both phones,I had to do this when setting up my new 24 ultra.
BandOfBrothers
Samsung Members Star ★★
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I hope the tips given help you with this @Misstrini 

Personally I only use SmartSwitch to move my Gallery across, and then use Samsung Cloud to move the rest across. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Misstrini
Apprentice
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I try that but it didn't work 

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Misstrini
Apprentice
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try it but it didn't work either 

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Misstrini
Apprentice
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Please I need more help because I try that and it didn't work either 

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Misstrini
Apprentice
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I tried it but didn't work 

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