Unable to transfer data from my s21 ultra to my s24 ultra

[Misstrini]

Just got my s24 ultra and am trying to transfer data to it using smart switch. On my new s24 the smart switch doesn't give me the option to choose if I want to send or receive data. All it show is wireless or cable and when I choose wireless, it give saying both devices needs to be connected to the same wifi but they are connected to same wifi. What to I do next so, that I can complete this data transfer

[Moiramon]

Other option is smart switch on a pc. You can backup your s21 then restore what you want to the S24 ultra. Or use the the usb c cable and connect both phones together.

[Lostboyuk]

Uninstall and Reinstall smart switch on both phones,I had to do this when setting up my new 24 ultra.

[BandOfBrothers]

I hope the tips given help you with this @Misstrini 

Personally I only use SmartSwitch to move my Gallery across, and then use Samsung Cloud to move the rest across. 

If i can be of any further help please don't hesitate to ask  😎 

[Misstrini]

I try that but it didn't work 

[Misstrini]

try it but it didn't work either 

[Misstrini]

Please I need more help because I try that and it didn't work either 

[Misstrini]

I tried it but didn't work