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Unable to connect new Samsung s24 ultra to my laptop

(Topic created on: 2 weeks ago)
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shabartigercat
First Poster
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Hi Guys I've just upgraded my phone and trying to connect to my laptop but it cannt connect but doesn't say why.

* Both devices have Bluetooth switched on
* Both devices are switched on
* Ive paired OK but can't connect
* Unpaired and tried again same result
* rebooted Both devices
* removed old phone pairing from laptop
* checked and verified number on both screen is identical

They paired, but as soon as they connect they disconnect and say they can't connect 

Any advice appreciated 

TYIA
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1 REPLY 1
johnz237
GrandMaster
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Hi! Welcome to the samsung members community!

Are you using Windows Phone Link? If not, I'd suggest using that.