Another UI7 query

[ronniecabers]

I've got an ultra.24 code sm-s928B/DS. Based in UK on EE network. As far as I know phone is UK spec but this is a second hand replacement from the insurance company after my original phone was deemed irreparable due to crack in screen and non working charging port

I am not getting any update to UI7, in fact this phone hasn't seen security updates since July 24 and im guessing any other updates samsung would have put out( I've had phone since March ). I have downloaded smart switch to laptop and no phone updates are showing at all

I'm at a loss ... even my old s22Ultra ( again on ee )has had the ui7 update 

[Wrightacus]

Mine has the same issue. I have to use odin to update it...

[ronniecabers]

I have no idea how to do that lol. And will it bring in all the missing updates that I'm.guessing are missing from July 24

[arianwen27]

Seems like the refurb you got might have originated from another country. Thats my best guess.

The default thing I say for this is "use the serial number to lookup the original country, then get a cheap sim of that country, put it in once a month". But that doesn't really work for you here.

To explain odin, samsung phones have a system where you connect them to a pc and you can write android back onto the device. In this case, wipe the phone clear and install the latest updated version of android. It'll probably void your warranty and it can damage the device if done wrong. But it's an emergency "everything is broken, lets wipe every last file and put fresh ones on the device".

I don't really have a good solution for you here. If the device is a uk device and you have a uk sim card, going to samsung or risking flashing it yourself might be the only option

[ronniecabers]

Thought the eux/evr denoted UK?

[arianwen27]

That's what makes this annoying, it does, that is a uk device. Specifically, an ee device. So you have the same symptoms as a wrong country device, but your country appears correct.

Probs dumb to ask but you are using an ee sim card right? Using a non ee sim in an ee phone might cause this

[ronniecabers]

Definitely using an ee sim been with them for years lol

[arianwen27]

I'd take it to ee or samsung. To try to explain what is probably going on.

Google make an android update.
Samsung customises it then releases it.
Your cell provider then approves the update.
Your phone gets the update.

Something is probably going wrong at the cell provider approving it part. There's different update versions for different parts of the world. Commonly a phone in the wrong country will need say update A in an update B country. The local cell provider approves update B, but the phone needs A, so no update happens. The country part is correct for you. So something else in the chain is going wrong.

Ee or samsung should hopefully be able to sort it.

Decent chance if they take it in for repairs they'll use odin themselves. You technically can do it yourself but if you do it wrong, no more warranty. Plus if ee fix it they might be able to get updates working normally again.

With complex things like this, just try asking the cell provider for help or even samsung themselves

[ronniecabers]

Cheers, just to rub more salt in the wound , just turned s22ultra on ( no sim card ) and that's had yet another update over ui7 lol

Silly question will samsung be interested seeing as this was changed by a 3rd party insurance company when I had the issues, or would I be better speaking to the insurance company that sent me this phone?

[arianwen27]

Uhhh, I don't really know enough of warranties and legal things to give an answer.

Your insurance company would probably just try and replace it or possibly do another claim or even use a third party repair shop.

Ee might be able to find the issue with updates, or they could blame it on samsung.

Samsung would probably charge you and would probably use odin to flash it. They probably wouldn't be able to fix updates it if is a cell provider issue.

I'd try ee, try samsung as far as you can go for free, if samsung want to charge you and ee won't help, give your insurance a try.

It's a complex situation that I can't really know enough about. But those are the steps I'd try if it were me based on what you've said and my assumptions