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Still Getting Notification Sounds When Muted

(Topic created on: 24-10-2024 12:03 AM)
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BirdieMama08
Apprentice
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Hello all!

I'm new here, so please forgive any formatting issues. I'm having trouble with my notification sounds, but not the same issue that everyone else seems to be having. I'm currently using the S24 Ultra. When I set my volume to only hear an audible ringtone, I'm still getting all notification sounds and I can't for the life of me figure out how to turn the notifications off!

Here is a screen grab of what my current volume settings are:

 Screenshot_20241023_173045_Settings.jpg

The menu in the top right corner only has one option: "Media volume limit".  This is the entirety of the page - there is no option to scroll or open anything else - just volume adjustment. With these exact settings, I get every, single notification sound. I've messed with notification settings within each app with zero success. The only way to turn off all audible notifications is to mute the ringtone or put on DND, neither of which is an option...I was recently promoted to an upper management position and am now required to be available to my staff by phone or text during business hours. I also need to work during business hours, and having notifications go off dozens of times an hour is not remotely tenable. 

Both my husband and I are completely stumped, and I haven't been able to find answers anywhere. Any help would be greatly appreciated!! Thank you in advance!!

12 REPLIES 12
BirdieMama08
Apprentice
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Sorry, this is the FB Messenger app. 

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Tehki8
Voyager
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I don't have FB Messenger installed, my wife has FB messenger and her phone is muted for notification sound alerts for FB Messenger and she has the S24. So it is strange why your phone is still sending you FB notifications with sound.

To silence FB Notifications, have you tried long pressing the FB Messenger icon until you see a popup dialog bubble where you should see different options, in the top right corner is circle with "i", tap this and then in the next screen, select Notifications. In the Notification screen, there should be a notification category option, see if you can locate the Incoming Messages notification option. Set this to Silent, this should stop notification sounds from FB messages
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Lirva63
Apprentice
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I am having this same issue with my phone. It wasn't doing this up until Oct 2024 and then started to make nofication noises when it was set not to. I have no resolution other than to say it is really very annoying. I'm trying some of the other suggestions on here to see if they work

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