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Still Getting Notification Sounds When Muted

(Topic created on: 24-10-2024 12:03 AM)
2980 Views
BirdieMama08
Apprentice
Options

Hello all!

I'm new here, so please forgive any formatting issues. I'm having trouble with my notification sounds, but not the same issue that everyone else seems to be having. I'm currently using the S24 Ultra. When I set my volume to only hear an audible ringtone, I'm still getting all notification sounds and I can't for the life of me figure out how to turn the notifications off!

Here is a screen grab of what my current volume settings are:

 Screenshot_20241023_173045_Settings.jpg

The menu in the top right corner only has one option: "Media volume limit".  This is the entirety of the page - there is no option to scroll or open anything else - just volume adjustment. With these exact settings, I get every, single notification sound. I've messed with notification settings within each app with zero success. The only way to turn off all audible notifications is to mute the ringtone or put on DND, neither of which is an option...I was recently promoted to an upper management position and am now required to be available to my staff by phone or text during business hours. I also need to work during business hours, and having notifications go off dozens of times an hour is not remotely tenable. 

Both my husband and I are completely stumped, and I haven't been able to find answers anywhere. Any help would be greatly appreciated!! Thank you in advance!!

12 REPLIES 12
Tehki8
Voyager
Options
Hi
This does sound like a strange issue.

Which apps are you still receiving notifications sounds from?

If you are able to mute notifications sounds but you need to still receive phone calls and message notifications sounds. This could be a workaround.

Tap and hold down on the Do not disturb toggle.

The Do not disturb window should appear. Tap on details.

Next, Tap on calls and messages

Then select the best option which meets your requirements.
If you require notification sounds for calls messages you will need to adjust the volumes for phone calls and messages accordingly.
With the above configured and DND turned on. You still get notifications from phone and messages, but no notification sounds from other apps.1729729100989.jpg1729729123208.jpg1729729130163.jpg1729729138136.jpg
BirdieMama08
Apprentice
Options

Thank you! I will try this workaround to see if I can get somewhere with it. As far as apps that I'm still getting notifications on, it's consistently FB Messenger, Reddit, messages and Walgreens of all things. That was today anyway, but I'm sure they're are more. 

I'll let you know how the workaround goes. Thanks again!!

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Windroid
Troubleshooter
Options
The method mentioned by @Tehki8 should be sufficient. However, if it bizarrely doesn't work, you can try making a routine that shuts the notification of certain apps

In routine, hit the plus + at the top then
If > notification received > pic apps > any key word
Then > sound and vibration > sound mode and volume > mute


I use this technique to shut the sound of the camera shutter 😜
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BirdieMama08
Apprentice
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Crazily enough, this didn't work. I've already had several notifications come through this morning. It's so bizarre! 

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Tehki8
Voyager
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Which apps are you still receiving sound notifications? Was DND enabled at the time?
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Tehki8
Voyager
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I've not tried this myself but there is the option "Reset all settings", as far as Iar I can see, this doesn't factory reset the phone or delete any personal data. It resets all apps and phone to the default settings. 1729779573847.jpg1729779580403.jpg
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BirdieMama08
Apprentice
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It was on DND and I still got notifications for Messenger. About 4 of them before I turned all sound off. I'm currently keeping it face up on the desk next to me so I can hopefully see when a call comes through.

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mickalmus
First Poster
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Samsung tab a time is wrong but cannot set manually
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Tehki8
Voyager
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Is that Facebook messenger app or messages app (SMS) you still received sound alerts while DND was on?
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