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Sometimes touchscreen doesn't detect on scrolling with Galaxy S24 Ultra.

(Topic created on: 05-03-2024 05:13 PM)
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blackcemre
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13 REPLIES 13
BandOfBrothers
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To be honest no I've not experienced issues with scrolling @blackcemre 

May I ask are you using a screen protector and if you are have you turned on the sensitivity setting in the display settings. 

Which apps are you experiencing issues with i.e social media. 

If via the Internet which Internet app are you using ?

A good troubleshooting step is > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Star_girl
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No, phone works great.
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blackcemre
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I have not Screen protector. And it is always happening not one app 

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blackcemre
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And i Hard reset the phone. And i installed March update. 

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Reylob
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Hi @blackcemre 

There have been some mention of touchscreen not detecting touches, but like @Star_girl and @BandOfBrothers my screen has been behaving well.


Technology enthusiast, but not related to any technological company.
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Glenntech
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Are you using a case with a magsafe feature?
These cases are a known problem for the phones as the phones are not made to work with them
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blackcemre
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I dont use case.

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Star_girl
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I think there is a setting you can chose to make the screen more responsive. However, you shouldn't really have this problem and you should talk to Samsung or your store and have it repaired or replaced. Looks like you are going to have a long term struggle and you should get it fixed.
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blackcemre
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I choose but nothing help. I tried everything but it is not solved. I make a refund