Software update check won't work on WiFi

[mancuk29]

I have both the fold ⁵ and also s24 ultra UK version and I've noticed that when I go to software update in the settings it just whirs if I'm on WiFi it's like it won't connect to the software server 

When I'm on 5g it confirms either software up to date or new version 

It's on both my phones so presume it's a software bug anyone else got the issue ?? 

[Reylob]

@mancuk29 

I have the S22 Ultra and have never had that problem. I am with O2 and I had a problem trying to update the firmware via 4G/5G data, but it was an O2 problem. The phone was working flawlessly with the EE.

Have you set your location on your Samsung Account profile? I wonder if the phone thinks that you are in location which is  blocked from accessing their systems. It could well be a bug.

Did you try clearing the cache partition?

[DrMips]

It's more likely your internet provider than your phone if it's happening on both. Whoever you are connecting with probably doesn't have the DNS settings up to date.

[Reylob]

@mancuk29 

@DrMips makes an excellent point. Have you tried connecting to a different WiFi, friend, work, public? That would be a good way to check if your DNS might be at fault.

[mancuk29]

OK so I've tethered my s24 ultra to my iPhone and it checks within a second but on virgin it won't any idea how I can solve this I am on 600mb plus WiFi so it's not speed
Thanks

[Reylob]

I am also on virgin and I've never had that issue.

How are connecting to the internet? Do you have the virgin hub in router or modem mode?

When did you last reboot the hub/router?

Did you do any personalised configuration to the virgin hub?

Even if you have low speed checking for firmware should not take too long 

[mancuk29]

Hi there I'll reboot it , I have nothing configured it is how it's come which is weird as I've never had the issue before... I am OK 698mb so defo not speed I'll reboot and come back

[Reylob]

@mancuk29 Did you solve the problem? Did rebooting the router sort it?

[mancuk29]

I didn't get chance what's weird is it now works fine very weird bug unless virgin have updated my router today

[Reylob]

Well, I am glad it is sorted.

It is very likely that virgin updated the router or the router was in the process of an update when you tried to check for the firmware.

Good luck and enjoy your new toy.