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Smart Cover not working

(Topic created on: 03-02-2024 08:19 PM)
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BigAl94
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Pre  ordered an S24+ which was delivered yesterday along with a Smart View Wallet Case. Set it up this morning and the smart cover doesn't work. I've had them on all my Samsung phones to date and I like the concept.

This one It basically does nothing, phone doesn't wake when opened, doesn't shut display when closed and no screen view in the window. Tried everything then contacted Samsung support this afternoon. To be fair got chatting to a lovely woman and phone answered quickly.  She suggested I went into accessories in settings, which isn't there. She took over control of the phone remotely and confirmed the accessories setting which should appear with the smart cover fitted was missing. The issue has been escalated and hoping for a response after the weekend. 

Anyone else had this issue and found a fix?

 

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BigAl94
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So, finally resolved.  Having heard nothing contacted Sansung again via online chat. They eventually confirmed the return had been authorised but for some reason we're unable to supply a return label. Instead they arranged for a DPD collection the following day. I got confirmation of receipt at the weekend and a refund into my account today so well done Samsung.

As an aside, I sold on the watch 6 which I got as part of the bundle as I thought it was pants and dreadful battery life. My present smartwatch lasts up to 2 weeks on a charge and does allvI need.

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29 REPLIES 29
Greenmum1
Helping Hand
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Presumably your AOD settings are all toggled appropriately? And you have turned on notifications?
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BandOfBrothers
MegaStar
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@BigAl94 try Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BigAl94
Explorer
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Yes they're ok
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steve0
Voyager
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on S24 ultra, mine appears in the setting menu as "Cover Screen".  

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Greenmum1
Helping Hand
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These are what mine look like in case there's anything different. I have found that when I changed my clock, I had to restart for it recognise the changes1706993878505.jpg1706993878523.jpg1706993878542.jpg1706994207952.jpg
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BigAl94
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I don't have that cover lock setting
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steve0
Voyager
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Try taking the cover off and then re - inserting  the phone back into  the cover. When you first apply the cover it initiates a download of the cover screen software. Make sure you are connected to the internet. 

BigAl94
Explorer
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Tried all that many times thanks! Never did any download. I think it's a duff cover!
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Greenmum1
Helping Hand
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Oh right, that does sound a bit ominous, have you tired turning off your phone, taking the cover off, then putting it back on and restarting? Sorry if it sounds like I am teaching you to suck eggs cos you've had cases before and it shouldn't be such a faff but just ruling out all the options, I don't know, maybe it's a permissions issue? I am sorry, sounds like it might be an issue with the case unfortunately, I put mine on and it all just came up
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