Samsung support help

[CammyCam]

I had received a refund today from samsung for a unknown reason. I go about my day and I see fortnite also took 5000 vbucks from my account as well so I contact epic games themselves and turns out samsung have requested the refund but I don't know why and I think the two must be connected. My issue is I can't get a hold of anyone at samsung.

I do apologise as this may be the wrong topic if someone could point me in the right direction 

[Ry-Galaxy]

I would suggest going to:-

Galaxy Store
Menu
Settings
Contact Us

From there you'll be redirected and should have an option to contact support over refunds.

Hope this helps!

[CammyCam]

Thanks!!

[Deanbed]

Call me old fashioned but apart from amazon vouchers I do not use my phone for finance or money transactions. It's a dodgy world out there.

[BandOfBrothers]

I would also speak with my Banks Customer Services if this was my situation @CammyCam 

[bishou-67]

Yeah same thing has happened to me, refunded £7.99 but I never requested any refund. It deducted 5000 V-Bucks from my account too which is strange. No idea how to get that back and not sure if that's just wasted the voucher that i got with my phone (S24 Ultra)

[CammyCam]

What voucher? I didn't even get one, and it's strange that they just had access like that. I don't even play the game on my phone, so why would that even do think about doing such a thing

[bishou-67]

It was a promotional offer during the launch of the phone, you had to go into the Samsung Wallet app to claim it (it's expired now).

The guy in the other thread contacted Samsung and they're blaming epic for the refund, so either side definitely lying. I am contact them to see if I can get my voucher back because I never requested the refund

[CammyCam]

Well, I never even had a voucher so they can't take anything from me aha