Samsung Galaxy S24 256 video playback issue

[zoltan_sz]

Hello,

I've recently bought a Samsung Galaxy S24 256 GB model, fresh out of the box. The video playback on most platforms are tearing up, sort of symptoms of a codec or decoding failure.
Video: https://www.youtube.com/shorts/-lfWsmlCkU0?feature=share

This happens with both Youtube, Instagram and Facebook videos.

The issue is present with most videos, but there are some that work fine. It seems like the standing full screen videos are most affected, checked some regular/non shorts, which were fine like 50% of the time.

Phone has been factory reset, all software updates installed. Tried with both 60/120 Hz, auto adjust settings turned on and off.

Searched for some information online, but haven't really seen anything similar.

Is there a fix, or an explanation for the cause, or this should be sent straight to warranty?

Thanks in advance!

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues. My S24 Ultra is great watching videos so clearly all is not well with your device.

If you are within your returns period, I would return it for replacement.

Where did you buy it from? You need to reach out to your retailer.

[Windroid]

I can confirm what @Piper123 said. I never ever had video issues like that since I bought it last year. 

It might be a faulty unit.

[Uzo1988]

Yeah, my S24 Ultra works fine when streaming videos. You need to contact your retailer

[strob]

I have the same problem on my S24 Ultra. Did you manage to solve the problem?

[zoltan_sz]

Unfortunately no, and didn't feel like putting energy in searching for fixes for a brand new phone out of the box. I've read somewhere for a S24 FE user, that it's most likely a fault of the hardware decoding chip. Took it back to the store and got an instant replace, new phone works perfectly. I advise you do the same!