Samsung electronics charge

[xLukex]

Somehow I'm being charged £3.79 each month but have no idea how this is as not signed up for anything. Anyone got any ideas? My latest Samsung purchase is only galaxy s24..

[Piper123]

Hi there

When you bought your latest device, did you sign up for Care+ (Samsung's device insurance).

[xLukex]

No, didn't register for any add-on

[Piper123]

You'll need to contact Samsung Customer Services to find out what this is then I'm afraid.

I'm also assuming you haven't downloaded an app that has subscriptions or in app purchases?

[xLukex]

I spoke to them online they said I need to contact Samsung Germany so sent them email. No haven't made any subscriptions or in app purchases either.

[keith30]

You could ask your bank to stop the transactions being paid if you haven't signed up to anything.

[xLukex]

Yeah I've just done that just curious to know how has come about.

[JAMES4578]

@xLukex  Hopefully receive resolution with either Samsung or Bank.I take no subsdcriptions shown in Galaxy store and nothing added via Tv either.

[Piper123]

Could you have signed up to Care+ free for a period and now that has come to an end you're being charged?

Either way, you'll need to reach out to Samsung Germany. Why not call instead of sending an email?