Samsung Cashback Promotion NOT PAID

[ChrisNield]

My cashback was approved on the 28th June. It's now 6th September. It's supposed to be within 45 days. My maths is appalling but that's about 70 days. 

I've sent numerous emails. Some replies are just an acknowledgement. Others are almost an apology.

On Tuesday 3rd September. I had an email from Gianmario (samsung promotions team) stating how it had been escalated to him and there's been a delay etc etc. But he said it would be paid by the end of the week. I make that today (Friday). It's now late evening and nothing has been paid.

What sort of company with quality products and huge profits treats customers this way?! They should be embarrassed and be providing compensation to those waiting much longer and having to chase them up. 

I can't find a statement from them online, an apology....nothing. Imagine being so unprepared and understaffed they can't show customers any gratitude.

[Members_OteASfF]

In the same position. Two claims approved on 25th July and no payment yet.

The tracker was showing a date if 8th September but on the day it reverted back to "We are processing your claim" which, given they're both approved is odd 

[Littlepockets]

I'm in the same position as everyone here. Complain to the ASA so Samsung are stopped from these practices. However, the only way to get cashback is to take it to a small claims court, pretty simple to and given Samsung have breached their own Terms and conditions a claim will almost certainly be successful. Such a disgrace that a big company like Samsung treats its customers in such an appalling manner. Will not be buying from them again.

[Briandillon1980]

Exactly same as me and now it says details incorrect 648 621 955 claim no joy no cash back no longer buying samsung