Hoping for a Christmas Miracle- Samsung Promotions

[VanDad]

Hi Everyone

I bought a Samsung S24 for my son's birthday last month and it had a promotion where he could receive a free watch (Ref: 51206373) which I intended to give him for Christmas

Because of some delays in processing the claim, it currently says the watch will be sent by 8th Jan. Does anyone know of a way that I can contact the team that look after promotions and try to get the watch dispatched within the next week so that it arrives in time for Christmas?

Thanks for your help in advance

from a not very hopeful Dad.

[AndrewL · Accepted solution]

@VanDad: Please be advised that it can take up to 45 days from the claim validation date for a promotional gift to be delivered. If the estimated delivery date is over 45 days from the validation date, then I recommend visiting the claim website > Click on the 'Help and support' tab at the top of the screen > Get in touch, and reach out to the Promotions Team to see if there is anything that can be done to fast track the process. 

[JAMES4578]

@VanDad  certainly worthwhile reaching out, imagine a number would like their claims fast tracked, will need to see if it is feasible.