Cashback paid twice

[MS7784]

We claimed the cashback after purchasing a s24 ultra, discovered 2 payments have been made.

We've had emails from the promotion team asking for the money to be paid back (which we have no issue doing) but I just wanted to check that this was genuine before we do any bank transfers? 

[Fiona26]

If you did recieve 2 payments when you only should have recieve 1 payment of cashback. It most likely is genuine.

[keith30]

Saw a post about this same problem a couple of days ago.

[Fiona26]

https://eu.community.samsung.com/t5/galaxy-s24-series/cashback-duplicate-payment-calls-and-emails/td...
Same email as this one, only difference they were expecting two lots of cash back after buying two devices.

[BandOfBrothers]

You can mail the team in confidence via your Private message to SAM_UK @MS7784 

[code3]

It could happen as its automated. Sometimes people don't get paid and some people paid twice.

Just one question : have you ordered 2 products and cancelled one or returned one after claiming ? Just curious.

[MS7784]

No just one order. 

As I said just wanted to make sure that there wasn't some kind of scam particularly as the number came up as a scam number. 

Thanks 

[luzuki]

How do you message them? I am now at day 77 still waiting for cashback.