Samsun S24 5G custom app notifications stopped working

[Juggler]

I have just bought a S24 5G, and managed to assign specific notification sounds to different apps but now they have returned back to the system sound? Andy ideas?

[AndrewL]

@Juggler: I'm not too sure why this might have happened. Have you recently updated your Galaxy S24, or any of the affected apps? While I appreciate that this might not be ideal, you can re-assign the bespoke notification sounds by heading to Settings > Apps > Select an app > Notifications > Notification categories > Select a category > Sound > Choose from the available options. I apologise for any inconvenience this may cause you. 

[Juggler]

Hi Andrew, thanks for replying so soon.  Here are some screenshots of my whatsapp settings. Don't understand why the sounds i selected are not being used?This is in Global settingsthis is in whatsapp settingsthis is in whatsapp settings Sorry if they are very large!

[BandOfBrothers]

I'm wondering 🤔 if the phone isn't liking the tone format your choosing if this is a downloaded tone @Juggler 

[Juggler]

BandOfBrothers, the downloaded tones have worked but are not working now

[MargeryRed]

> Notification categories is GONE! MISSING! 

All you can do now is decide if you want a sound or not.  There is NO customization for each app. 

EVERY APP MAKES THE SAME SOUND!!! When a notification sound comes over the phone I have no way of knowing if it was my Blink app, Facebook or any other app. 

Clever SAMSUNG if they want our phones glued to our hands and eyes, bad move for customer retention... 

I'm going to explore my options for an Android phone that actually lets me customize it! 

[AndrewL]

@MargeryRed: If you are unable to see the 'Notification categories' option in Settings > Apps, then please follow the steps below. 

Settings > Notifications > Advanced settings > Manage notification categories for each app > On.

Now, head back to Settings > Apps > Select an app > Notifications > Notification categories > Select a category > Sound, and choose from the list of options. 

[Tony Gx]

Hi Andrew, I just got three new S24+ phones on a family trade in.

All of the native app sounds are now blocked to the phone default sounds.  I did the notifications category change, but I still can't change any of the sounds by APP.

The apps keep asking me to reset permissions over and over again as well.

What am I doing wrong? Every app screen looks like this, with no option to change the sound.

[SteveWS24]

The bespoke notifications of each app don't appear in the sounds list! Every app sounds the same! How do you get the app sounds to appear in the list please? S24 Ultra. Did the same on my S22 Ultra occasionally too