S24 Watch claim offer. Was it a scam

[globalcitizen]

Like the titles says, was it a scam?

Got my S24 Ultra through EE, the watch I had to claim through Samsung.

This was done successfully on the 9th February and claim was accepted, got confirmation email to confirm this.

The watch is supposed to be delivery by 20th March.

So far, I've heard nothing.

Since Tuesday, I have been unable to track the claim, I'm not getting the one time pass code, yes, I have checked my spam folder.

Was working last week.

I've contacted Samsung Live chat, robotic reply they can't check into claims.....why have Live customers service then 🙄 

Have email Samsung Claims department, emailed then since Monday, so far no one has replied back.

This behaviour Samsung is outrages, I have paid Samsung for a item and expect to honour the deal.

Irony of this is, they still have claim offers on thier website if new customers are purchasing it.

Samsung had the same issue with Ultra 22, 23 but this time around it's worse.

I just want to know when will I get the watch?? A delivery date??

Been with Samsung loyal customer over 10 years, I feel like leaving Samsung and go elsewhere now.

[Robin999]

You paid for the watch???? I thought it was free.

[globalcitizen]

No I didn't pay for the watch but paid for Samsung ultra 24 1 TB.

[Robin999]

Which you have...yes?

[globalcitizen]

With S24 Ultra, you get Samsung 6 40mm free.

[Robin999]

As you didn't purchase the phone direct from Samsung you had to claim for the free watch separately. These are being handled by a 3rd party and unprecedented demand has caused delays. You still have 5 days to go so hopefully you will receive. It's not a scam.

[Carlvig]

Not a scam, you just have to be patient. There are a few threads covering the topic with many members including myself in the same boat. You will receive the watch, you still within the 45 day period and should receive an update soon, many of us have surpassed the period and still waiting.

[SamDamy24]

Yeh mines supposed to arrive on 18th March but i got an email yesterday saying due to the high demand its gonna get delayed even further.

[mieloncom]

My watch should arrive till tomorrow, March 16th. As of now, I have received no specific information since January 31st. Absolutely zero tracking number updates, etc.😡

[leebrown31]

Nope not a scam, was supposed to originally receive by 10th of March but due to the delay was just sent last night better late then never should get it in a few days