S24 UTRA SIGNAL ISSUE

[Whattttt]

Randomly my s24 utra get signal issues and my phone service is unresponsive. I can't make calls send messages or use my data. Issue happens on this phone only. I swapped my sim to my s22 utra and it works perfectly fine but for some reason i get issues on the s24 utra

[BandOfBrothers]

Hi @Whattttt 

That's good you gave ruled out a sim card issue 👍 

One of the troubleshooting steps you can try is to try your sim card in the alternative sim slot. 

After inserting the sim then soft reboot by turning the phone Off and On. 

Also your network settings can be reset via Settings > General  Management > Reset > Reset Mobile Network Settings. 

Then soft reboot by turning the phone Off and On.

There is also a diagnostic test tool found in your Samsung Members App that you can run. 

As a way of further troubleshooting you could try these two steps as a process of elimination too. 

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 

Ultimately a Samsung Service Centre can assess your phone. 

If i can be of any further help please don't hesitate to ask  😎 

[ByQu]

Don't worry about it, that's how Samsung politics work. for several years every six months you need to give their products as a guarantee

[nevanab]

Honestly same. Using a sim card after quite a few years which normally is fine must've done it. It's not 5g compatible and has a dent from where I tried to get it out from a Sony Xperia X10 ages ago

[Gav4b]

I have the same issue I never get more then 1 bar no matter where I go I have called EE I put my SIM card in my iPhone and get full signal I was told it's an issue with the exynos 2400 I have the s24plus and it can't even keep a GPS signal longer then 10 minutes, I went from the s23 ultra I wish I keep it